The pharmacist is digitizing...

In the communication between customers and companies we see a gamechanger appear every so often.
These - often digital - gamechangers change the way in which customers communicate with a company.

An example: first the telephone came, then the website, then the "My personal space" were set up, there was the rise of social media and then the apps came up en masse.

In this list, a new gamechanger is on the rise: the chat and voice bot.

People who have a question about a product often search the company website for an answer.

The digital smartness of a chatbot is a solution for this problem.

Chatbots are made to get to the essence of the customer question in an increasingly smart way and then to provide the most relevant answer.

A chatbot is also more often visible at pharmacies.
He can answer questions about medicines or processes 24/7, is always up-to-date & never gets sick.

Suppose this chatbot also has an attractive appearance and can converse orally, then the future for blended care looks bright:

- Satisfied patients
- Better drug use with fewer errors
- More targeted deployment of personnel

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